At ToyToy BD, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or incorrect due to our mistake, we will do our best to resolve the issue quickly.
When Can You Request a Return or Exchange?
You may request a return or exchange if:
- You receive a damaged or defective product.
- You receive a different product from what you ordered.
- The product has an issue caused by our handling or fulfillment.
In such cases, no additional delivery charge will be required for the return or exchange.
Return for Personal Reasons
If you want to return a product for a personal reason—for example, you have changed your mind or no longer need the product—the return may be accepted subject to our approval.
In such cases, the applicable delivery charge will be payable by the customer.
Unboxing Video
We strongly recommend recording a clear, continuous unboxing video when opening your parcel.
This helps us verify claims related to damaged, missing, or incorrect products and allows us to resolve issues more efficiently.
Electronic Toys
For battery-operated or rechargeable electronic toys, if you experience a mechanical or functional problem within 24 hours of receiving the parcel, please contact us immediately.
After reviewing the issue, eligible products may be replaced according to our policy.
Refund Policy
For an approved return, the product must first be received and inspected by ToyToy BD.
Once the return is verified, the refund will be processed within 2–3 working days through bKash or bank account, as applicable.
If an advance-paid order is cancelled before shipment, the applicable refund will generally be processed within 5–7 working days.